How should a CNA respond to a resident who is exhibiting aggressive behavior?

Remaining calm and using de-escalation techniques is the most constructive approach when dealing with a resident exhibiting aggressive behavior. This strategy helps to defuse a potentially volatile situation while maintaining a safe environment for both the CNA and the resident. By staying calm, the CNA can model appropriate behavior and communicate that they are in control of the situation, which can help to soothe the resident’s anxiety and aggression.

De-escalation techniques can include speaking in a soft and reassuring tone, maintaining a safe distance, and actively listening to the resident's concerns. These actions not only help to reduce tension but also demonstrate empathy and understanding. This approach is essential in a healthcare setting, where the well-being of residents is paramount. It fosters a therapeutic relationship and can lead to a positive outcome, allowing for better communication and resolution of the resident's underlying issues.